The Aramex Group (“Aramex”) has drafted this Privacy Policy in order to explain Aramex’s policy regarding the use of any personal information it collects on Aramex customers and users of other services provided by Aramex (such as Aramex’s websites). This Privacy Policy’s goal is to allow those customers and users to understand how their personal information may be handled by Aramex, as well as the rights they have in relation to their personal information.
In general, Aramex will handle personal information shared by customers or users, as well as other information which may be gathered by Aramex in connection with services provided, in a lawful, fair and transparent manner. Aramex has considered internationally recognised principles on the protection of personal data when defining its policies, such as the principles of purpose limitation, storage limitation, data minimisation, data quality and confidentiality.
Personal Data processed
When providing services to customers, users or consignees, whether through physical retail outlets, websites or applications managed by Aramex (jointly referred to as the “Aramex Services”), Aramex will collect and process information regarding those customers / users / consignees (as individuals) which allows their identification either by itself, or together with other information which is available. Aramex may also be able to collect and process information regarding other persons in this same manner, where those customers / users / consignees choose to provide it to Aramex.
This information may be classified as “Personal Data”, and can be collected by Aramex both when shared by customers / users / consignees (e.g., upon signing up for an account on an Aramex website, when placing an order for delivery services, when preparing a shipping document at retail outlets), by analysing users’ behaviour (e.g., when browsing Aramex websites or using Aramex applications) or when disclosed to Aramex by other sources (e.g., Aramex’s customers, entities providing sanction-list screening services to Aramex
Shipment Inspection
In order to lawfully provide the Aramex Services, Aramex may be required to physically inspect the shipments which are to be delivered in connection with those Aramex Services, in particular to confirm that any applicable legal shipment restrictions (e.g., due to country of origin or destination, or type of goods shipped) or trade embargoes are respected.
These inspections will be carried out only to detect whether the terms of any applicable legal restrictions regarding incoming and outgoing shipments are respected. In particular, Aramex will not carry out an in-depth inspection of any documents or other items which might reveal Personal Data on the sender, consignee or third persons, unless this is strictly necessary for these compliance purposes. As a result of an inspection, if your shipment is rejected (due to a conflict with, for example, applicable legal import or export restrictions), Aramex will either attempt to arrange for the return of the shipment to its origin (where legally possible to do so) or destroy the shipment, as required by the applicable laws.
Aramex maintains logs of all inspection activities performed, including details on the origin and destination countries of the shipment, the name of the shipper and consignee, a general description of the shipment contents (e.g., “documents”, “shower curtains”, etc.), the country of origin of those contents, the contents’ Harmonized System (HS) code, and the air waybill number for the shipment.
Shipment history
Aramex will keep logs of details, actions taken and interactions had with you in connection with deliveries made at your request (as a shipper), as well as of deliveries made to you (as a consignee). This may include information such as shipment order date/time, shipment contents (generic description), shipper details (name, contact details, billing address), consignee details (name, contact details, delivery address), delivery method, delivery status, delivery date/time, delivery location, number of failed delivery attempts, preferred communication channel for delivery updates, number of returned deliveries, and so on.
These data will be collected from shipment records, but also from logs generated from the different channels through which you may interact with Aramex (such as our applications and websites, our call centres and SMS/instant messaging channels)